ARETGroup

Field observations recorded as contact notes provide the most predictive data for future calls for service, behavioral health crises, and public safety risks. Whether robustly collected at an initial contact or compiled across repeated interactions, field-contact notes offer critical details for harm reduction, de-escalation, diversion, referral, and case planning. 

Field notes can include timely and in-depth behavioral health, well-being and co-occurring issues. Notes can also capture necessary real-time data like time and date of contact, responding unit, location, and collateral contacts. Using a more structured note can yield back rich contextual information on referral source, risks, needs, threats, and safety issues.

Innovative AI-Insights

As technology continues to improve, AI solutions offer a powerful advancement in government and public safety, particularly in the collection and analysis of data. For example, a few SaaS companies that offer AI technology to reduce time spent translating audio to text or recorded video into text. The question is, what do you do with that text file next?

Private and Compliant Solutions

Unfortunately, traditionally compliance-oriented systems like CAD (Computer-Aided Dispatch), RMS (Records Management Systems), or medical records management may lack capacity or compliance to store human services data, often including in-depth behavioral health information.

AI tools, like ARETGroup AI Insights aid qualitative data processing, instantly translating field notes into structured reports in a fully private and compliant space.

AI-Insights Features:

➔   Summarize Notes: Instantly summarize note history. 

➔   Investigate: Search the context. Highlight key patterns. Summarize risks and needs. Ensure nothing is overlooked.

➔   Translate to Reports: Generate real-time case reports or assessments.

➔   Gain Insights for Practice: Use note context to identify key information. Catch up on both missing or new information as needed. 

Pioneering AI use

ARETGroup Co-Responder is a human service data management technology designed for ethical data capture/management in public safety and community response. ARETGroup has been pioneering the use of AI to enhance use of field contact notes for better community response outcomes. AI-Insights seamlessly complements our robust case management offerings in ARETGroup Co-Responder.

Conclusion

By adopting a more robust infrastructure for monitoring and reporting field contacts, justice and public safety agencies realize immediate returns on investment through better implemented evidence-based practices. As AI evolves, agencies can prioritize solutions that are operationally effective, secure, and strategically aligned with their goals.

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