Field observations recorded as contact notes provide the most predictive data for future calls for service, behavioral health crises, and public safety risks. Whether robustly collected at an initial contact or compiled across repeated interactions, field-contact notes offer critical details for harm reduction, de-escalation, diversion, referral, and case planning.
Law enforcement agencies are increasingly on the front lines of behavioral health crises. Teams like co-responders, CIT units, and crisis intervention specialists are responsible for bridging the gaps between public safety and behavioral health in the community—but the complexity of their work often goes unsupported even with the right tools. This article will identify some of the core reasons we believe law enforcement agencies need to be equipped with case management solutions that are specialized for community response.
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To effectively monitor, evaluate, and continuously improve local opioid crisis response efforts, cities and counties should implement a coordinated strategy for the systematic collection, integration, and use of data. This article outlines key data domains, common data sources and analytical strategies that will support evidence-based decision-making and help to design more informed strategies for community opioid response.
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There is a significant gap in real-world evidence (RWE) supporting the effectiveness of many public sector and community-based programs. As a result, critical frontline initiatives often lag in building a data-driven evidence base. To fully realize the benefits of real-world evidence, agencies must prioritize end-to-end compliance and ethical data management.
