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We asked CIT Coalition members, including police officers, peers, health providers, and administrators, about the services they need right now to do the job. 65% noted that technology and training assessment services were among the highest priorities. Programs are looking for ways to better document, verify and report the work they're doing.
Law enforcement agencies are increasingly seeking evidence-based alternatives to costly incarceration and hospitalization outcomes. As part of this shift, many departments are turning to deflection programs to intervene earlier and connect individuals to supportive services.
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When managing complex interagency collaborations, some pursue a vision of a universal data systems merger, a single platform that links law enforcement, justice, health, and human service data systems into one universal system. This model may appeal to those seeking to reduce or eliminate data entry and duplication, and to streamline communications. Yet, in practice, universal human services data systems integrations often fail to launch and fail to keep promises. Here’s why.
Field observations recorded as contact notes provide the most predictive data for future calls for service, behavioral health crises, and public safety risks. Whether robustly collected at an initial contact or compiled across repeated interactions, field-contact notes offer critical details for harm reduction, de-escalation, diversion, referral, and case planning.
