Field observations recorded as contact notes provide the most predictive data for future calls for service, behavioral health crises, and public safety risks. Whether robustly collected at an initial contact or compiled across repeated interactions, field-contact notes offer critical details for harm reduction, de-escalation, diversion, referral, and case planning.
Law enforcement agencies are increasingly on the front lines of behavioral health crises. Teams like co-responders, CIT units, and crisis intervention specialists are responsible for bridging the gaps between public safety and behavioral health in the community—but the complexity of their work often goes unsupported even with the right tools. This article will identify some of the core reasons we believe law enforcement agencies need to be equipped with case management solutions that are specialized for community response.
CAPTION: AI-POWERED INSIGHTS FOR PUBLIC SAFETY
Justice-involved individuals should receive the appropriate level of care, provided in the least restrictive way possible, facing mental or other behavioral health crises. Prompt identification of risks and needs, such as access to public documents, housing security, family and social support challenges, and peer associations, can be critical to ensuring the appropriate level of care is provided. Here, we explore ways AI can assist in the facilitation of risk and needs-based assessment in the field to promote positive outcomes.
Recently, we had an opportunity to learn more about a dynamic California-based program focused on youth advocacy, one deeply committed to empowering families as they navigate complex school and justice systems.
