Case Management Software is Falling Short— Today’s Human Services Agencies Need More

- Reading time: 3 minutes

office-desk-6952919.jpg80% of the information collected in enterprise case management systems can’t be retrieved in a useful way. In addition, platforms lack capacity to manage some of the most useful information associated with case processes and outcomes. This leaves critical gaps in team learning, feedback, and real-time problem solving capability. Here are just a few of the most serious issues human services agencies encounter with leading case management platforms.

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AI Field Notes Summarization: Buyers Guide

- Reading time: 4 minutes

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Today, AI-powered field note summarization is transforming the way organizations capture, process, and act on frontline information. From community response to social services, leveraging unstructured notes into streamlined reports and insights saves time, aids in decision-making, and supports better client outcomes. This guide evaluates leading AI field notes summarization solutions, highlighting strengths, limitations, and use cases for various operational contexts.

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Comparing Public Sector AI Solutions on Security, Compliance and Privacy

- Reading time: 4 minutes

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Just a few months ago, a market leader in artificial intelligence for consumer use announced the release of a new AI chatbot solution for government. Unlike its consumer-facing counterpart, this product was developed with public sector compliance, data security, and regulations in mind. This reflects a growing demand for AI in government services, where agencies must balance innovation with strict standards for privacy, accountability, and security.

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