Programs serving protected or vulnerable populations must ensure that sensitive personal information is handled with the highest level of care. Whether supporting youth, justice-involved individuals, families in crisis, pregnant women, or people receiving health and social services, protection of PII is a core ethical and safety issue.
80% of the information collected in enterprise case management systems can’t be retrieved in a useful way. In addition, platforms lack capacity to manage some of the most useful information associated with case processes and outcomes. This leaves critical gaps in team learning, feedback, and real-time problem solving capability. Here are just a few of the most serious issues human services agencies encounter with leading case management platforms.
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When managing complex interagency collaborations, some pursue a vision of a universal data systems merger, a single platform that links law enforcement, justice, health, and human service data systems into one universal system. This model may appeal to those seeking to reduce or eliminate data entry and duplication, and to streamline communications. Yet, in practice, universal human services data systems integrations often fail to launch and fail to keep promises. Here’s why.
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We asked CIT Coalition members, including police officers, peers, health providers, and administrators, about the services they need right now to do the job. 65% noted that technology and training assessment services were among the highest priorities. Programs are looking for ways to better document, verify and report the work.
