Case Management Software is Falling Short— Today’s Human Services Agencies Need More

- Reading time: 3 minutes

office-desk-6952919.jpg80% of the information collected in enterprise case management systems can’t be retrieved in a useful way. In addition, platforms lack capacity to manage some of the most useful information associated with case processes and outcomes. This leaves critical gaps in team learning, feedback, and real-time problem solving capability. Here are just a few of the most serious issues human services agencies encounter with leading case management platforms.

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Universal Human Services Data Systems Mergers Often Fail — Here's Why Targeted Interagency Data Sharing Works

- Reading time: 4 minutes

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When managing complex interagency collaborations, some pursue a vision of a universal data systems merger, a single platform that links law enforcement, justice, health, and human service data systems into one universal system. This model may appeal to those seeking to reduce or eliminate data entry and duplication, and to streamline communications. Yet, in practice, universal human services data systems integrations often fail to launch and fail to keep promises. Here’s why.

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CITAssess: Crisis Intervention Training Assessment Software

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We asked CIT Coalition members, including police officers, peers, health providers, and administrators, about the services they need right now to do the job. 65% noted that technology and training assessment services were among the highest priorities. Programs are looking for ways to better document, verify and report the work.

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What Interagency Human Services Teams Need to Look for in Technology Adoption

- Reading time: 4 minutes

feedback-3653368 (2).jpg Adopting new technology can transform how human services, justice, and health agencies collaborate to engage communities and transform lives. Technology has evolved and most legacy data systems fall short of supporting today’s multi-disciplinary and interagency teams—limiting their ability to coordinate care.

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